If Flizent isn’t right for you, we’ll refund you.
Email us within 30 days of any charge. No forms, no retention call.
The 30-day guarantee
Any payment for a Flizent plan can be refunded in full within 30 days of the charge. This applies to your first payment and to any renewal. You don’t need to give a reason, although a sentence about what didn’t work helps us improve.
How to request a refund
Email [email protected] from the address on your account, or reply to your receipt. Our authorized reseller, which is the Merchant of Record for your purchase, processes the refund to your original payment method. Refunds are usually issued within 5 business days; your bank may take a few more days to show it.
Yearly plans
Within 30 days of a yearly charge, you can get a full refund. After 30 days, if you cancel a yearly plan, we will refund the unused whole months on a pro-rata basis.
Renewals you didn’t intend
We send a reminder before yearly renewals and before a free trial ends. If a renewal slips past you anyway, tell us within 30 days and we will refund it.
Free trials and free plans
Free trials don’t require a card, so you are never charged for a trial. Owner Free and client portal access are free, so there is nothing to refund.
What we can’t refund
- Monthly charges older than 30 days.
- Fees charged by third parties, such as domain registrars or hosting providers, that we never received.
- Accounts terminated for serious breach of our Terms.
What happens to your data
A refund cancels the subscription it relates to. Your workspace becomes read-only and your data stays available for 90 days so you can export it. Nothing is deleted without warning.
Questions
Billing questions or a situation this page doesn’t cover: [email protected]. A person reads every message.